Shipping & Delivery

Last updated: October 12, 2026

Thank you for shopping with MADAMME. We ship internationally. Available shipping methods, prices and estimated delivery times are shown at checkout before you pay. Please read this policy before placing your order.

1. SHIPPING OPTIONS & RATES

Shipping rates depend on your destination and are displayed in your local currency at checkout where available. The amount shown at checkout before payment is the shipping charge for your order.

Complimentary shipping is available on orders over USD $250 or the equivalent in your currency, and may also be offered from time to time by destination or promotion. Any complimentary shipping offer is shown at checkout.

2. ORDER PROCESSING

Orders are processed within 2–3 business days, excluding weekends and public holidays. Processing time is separate from transit time. During launches, sales and holidays, processing may take a little longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking.

3. ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery times are:

Europe: 3–10 business days
United States: 4–10 business days
Canada: 4–12 business days
Australia: 4–12 business days
Rest of the world: 4–15 business days

Estimates are given in good faith and are not guaranteed delivery dates. Delivery may occasionally be affected by circumstances outside our control, such as carrier delays, customs, public holidays, severe weather, strikes or unusually high volumes. Nothing in this section affects your mandatory delivery rights.

For EU customers, where no other delivery period has been agreed, goods must be delivered without undue delay and no later than 30 days after the contract is concluded.

4. TRACKING YOUR ORDER

Every order is shipped with tracking. Tracking details are sent to the email address used at checkout and may take a short time to activate after dispatch. Please follow the tracking updates and contact us promptly if anything looks unusual.

5. MULTIPLE PARCELS

Orders with several items may occasionally arrive in more than one parcel, on different days and with more than one tracking number. You are never charged extra shipping because we split an order. Please check all tracking numbers before reporting an item as missing.

6. DELIVERY ADDRESS

Please check your full name, street address, apartment or unit number, city, postal code, country and phone number carefully at checkout. If you notice a mistake after ordering, write to madammecustomers@gmail.com immediately. We will do our best to help, but we cannot guarantee changes once an order is being processed or has been dispatched.

MADAMME is not responsible for delivery problems caused only by incorrect or incomplete address details supplied by the customer, except where the law provides otherwise.

7. REFUSED, UNCLAIMED & RETURNED-TO-SENDER PARCELS

Refusing a parcel or not collecting it is not an approved return or cancellation. If an order comes back to us because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected in time, the actual shipping, return-to-sender and customs costs may be deducted from any amount due, where permitted by law. Any remaining refund or store credit is handled under our Returns & Refunds Policy.

8. CUSTOMS, DUTIES & TAXES

International parcels may go through customs in the destination country. Where duties and taxes are collected at checkout, this is shown during checkout. Where they are not collected at checkout, the recipient may have to pay charges set by the destination country's customs authority or the carrier. Customs processing times and charges are outside our control.

9. LOST OR DELAYED PARCELS

If tracking stops updating for an unusually long time or you think your parcel is lost, contact madammecustomers@gmail.com. We will review the tracking and, where appropriate, open an investigation with the carrier. We may ask you to allow reasonable time for the investigation before a final decision. Where a parcel is confirmed lost, we provide the remedy required by law.

10. ORDERS MARKED AS DELIVERED

If tracking shows your order as delivered but you cannot find it, please check with neighbours and household members, building reception, parcel lockers or pickup points, and any safe place you designated. If it still cannot be found, contact us promptly. We may review carrier records such as delivery scans, GPS data, photographs or signatures, and open an investigation before deciding on the resolution.

For EU sales, MADAMME bears the risk of the goods until you, or a person you designate, take physical possession of them, unless you arranged the carrier yourself.

11. DAMAGED PARCELS

If your order arrives damaged, keep the product, the outer parcel, the shipping label and the inner packaging, and contact madammecustomers@gmail.com with clear photographs of each. Please do not throw away the packaging until we have reviewed the case, as the carrier may need it.

12. DELIVERY ATTEMPTS & COLLECTION

Depending on your destination, the carrier may attempt delivery more than once, leave the parcel in a safe place or with reception, or redirect it to a pickup point. Please follow carrier notifications and collect your parcel within any stated deadline.

13. SHIPPING RESTRICTIONS

We may be unable to deliver to some countries, territories, PO boxes, military addresses or remote areas because of carrier or regulatory restrictions. If checkout shows no shipping option for your address, we cannot currently ship there.

14. ORDER CHANGES & CANCELLATIONS

Orders enter processing quickly, so we cannot guarantee changes or cancellations after an order is placed. Contact madammecustomers@gmail.com as soon as possible. Statutory cancellation rights remain unaffected.

15. SHIPPING RECORDS & PAYMENT DISPUTES

To help with customer service, fraud prevention and payment disputes, MADAMME keeps relevant order and shipping records in line with our Privacy Policy. If a transaction is disputed, we may share with the payment provider, card network or issuing bank the order details, shipping information, tracking history, delivery scans, photographs, signatures and customer communications.